We answer within one working day.
Write to support@addtomap.co — in English, German or Russian. Please mention your iPhone model, iOS version and the tour you were using.
Yes. Download a tour once (Wi-Fi recommended, 30–80 MB per tour) and everything — audio, texts, photos and the map — works offline. Downloaded tours stay on the device until you remove them.
Check that you are online and have a few hundred MB free, then open the tour page again — downloads resume where they stopped. If it keeps failing, write to us with the tour name.
Guidance along the route needs the location permission (iOS Settings → AddToMap → Location → While Using). Without it you can still listen to every stop in preview mode.
Paid tours and city packs are one-time purchases tied to your Apple ID — no subscription. On a new or reinstalled device use Settings → Restore purchases inside the app. Refunds are handled by Apple: reportaproblem.apple.com.
There is no account. Deleting the app removes everything stored on your device; see the Privacy Policy for what little we collect.
Rate a tour at its end or on the tour page — low ratings open a short private note to us, and we read every one. Ideas for new cities are welcome by email.